Customer Service Representative (Call Center) - Contract Position

Join PT Horizon Internusa Persada, a leading provider of customer service solutions in Indonesia, as a Customer Service Representative (Call Center) in the vibrant city of Yogyakarta. We are seeking dynamic and customer-focused professionals to join our team on a full-time contract position. In this role, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients. With a competitive salary of IDR 3,500,000 - 5,000,000 per month, this is an excellent opportunity to grow your career in the customer service industry.

PT Horizon Internusa Persada is committed to delivering exceptional service and has been a trusted name in the industry for over a decade. Our Yogyakarta branch is at the heart of our operations, serving a diverse client base with a focus on quality and efficiency. As a Customer Service Representative, you will use industry-standard tools like Freshdesk and Zendesk to manage customer interactions, and our training programs will equip you with the skills needed to excel in this role.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with a focus on resolving issues and providing excellent service.
• Use Freshdesk and Zendesk to manage and track customer interactions efficiently.
• Maintain a high level of customer satisfaction by addressing concerns promptly and professionally.
• Collaborate with the customer service team to ensure consistent service quality and standards.
• Provide regular reports on customer feedback and service metrics to support continuous improvement.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures to ensure compliance and operational excellence.
• Stay updated with industry trends and best practices in customer service to deliver superior service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a call center environment.
• Proven ability to handle high volumes of customer inquiries with a focus on resolution.
• Excellent communication and interpersonal skills to build rapport with customers.
• Proficiency in using Freshdesk and Zendesk for customer service management.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in both written and spoken Indonesian and English.
• Ability to work in a fast-paced environment and meet service level agreements.
• Strong problem-solving skills to address customer issues effectively.

🛠️ Keahlian

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