Customer Service Executive - Container Shipping Operations (Surabaya)

Join a leading logistics company in Surabaya! We are seeking a dynamic and customer-focused Customer Service Executive to elevate our container shipping operations. This role is ideal for individuals passionate about delivering exceptional service and ensuring seamless communication between our clients and our team. As a Customer Service Executive, you will be the voice of our company, handling inquiries, resolving issues, and building strong relationships with our valued clients.

At Pengiklan Anonim, we pride ourselves on our commitment to excellence and innovation in the logistics industry. With a strong presence in Surabaya, we are dedicated to providing top-notch services to our clients. This role offers a unique opportunity to work in a fast-paced environment, where your efforts directly impact the success of our operations.

Daily, you will interact with clients via phone, email, and live chat, using tools like Zendesk and Salesforce to manage and track customer inquiries. Your ability to multitask, think on your feet, and maintain a high level of professionalism will be crucial in this role. Join us and be part of a team that drives the future of logistics in Surabaya.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring timely and satisfactory resolutions.
• Manage and track customer service requests using Zendesk and Salesforce.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Coordinate with internal teams to ensure seamless communication and problem resolution.
• Provide training and support to new team members on customer service best practices.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2-3 years of experience in customer service, preferably in the logistics or shipping industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and multitasking abilities.
• Proficiency in using customer service software like Zendesk and Salesforce.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Previous experience with container shipping operations is a plus.

🛠️ Keahlian

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